Our Office
Office Policies
Appointments
Appointments can be made by calling our office during normal business hours. If you are a New Patient to our practice or have not been here within the past year you will be asked to do new patient paperwork. If you are more than 15 minutes late to your appointment, you will be seen, but on a work-in basis as the schedule allows. You may also choose to reschedule to next available appointment
time. If you No Show for your appointment, you will be required to pay a $25 No Show fee in order to schedule another appointment. Due to the number of patients that we see, please limit the number of family members that you bring to your appointment to 1 or 2. Please be sure to bring your drivers license (or some other picture ID) and your insurance cards.
After Hours & Emergency Care
If you are experiencing an emergency, dial 911 or head to the nearest emergency room. For all other calls, an on-call physician is available 24-hours a day, 7-days a week.
Prescription Refills
Prescriptions are refilled during normal office hours. If you have not seen your doctor within the past year, we may require that the patient be seen in our office prior to a medication renewal. We use electronic prescription refills, so please request that your pharmacy request your refill electronically to us.
Financial
All co-pays and deductibles are due at the time of service. We accept cash, checks, most major credit cards, debit cards and Care Credit. Please contact our billing office should you have any financial questions or concerns. We also offer On-Line payment option for our patients to pay their balances. Please visit the Pay Bills On-Line link on the Home Page of this website.
We offer Care Credit as an option for Hearing Aid financing.
Refund Policy: Please call 334-364-0356 with any patient refund inquiries. Business hours are Tuesday through Thursday from 8:00am to 5:00pm.
Out Patient Surgeries
If your doctor feels that it is medically necessary for you to have a surgical procedure performed, you will meet with our Surgery Coordinator to discuss your procedure, insurance coverage and to schedule your surgery before you leave the office. If you No Show for your surgery, you will be required to pay a $150 No Show fee in order to reschedule your surgery.
If you have any questions regarding your upcoming surgery, please feel free to call Kara at 334-364-0353 during normal business hours.
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